Simple disputes are settled between the parties without external help, while escalated disputes require the Zenland agent's* assistance.
The dispute action may be taken for any of the following reasons:
- the due date has passed and the Contractor is not responding to messages/emails,
- the Contractor has been given extra time to fulfill the order (after the due date), but failed to deliver it,
- the product/service has been delivered on time but does not correspond to the contract terms.
Once the order has been completed by the Contractor, the Contractee (buyer) will have time to check and approve the delivery. This time is known as buyer protection time. At any point during this time, the Contractee is able to dispute the case for the reasons listed above.
The dispute request** will stop the buyer protection time countdown, and prevent the Contractor from releasing funds by the end of it. The purpose of doing so is to let the Contractee reach out to the other party to discuss disagreements and settle the issue between the two parties.