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When You’re Invited

When someone invites you to resolve a dispute:
  1. Notification — You’ll see it in your agent dashboard
  2. 7-Day Window — You have 7 days to respond or you’ll timeout
  3. Review Materials — Examine the escrow terms and evidence

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The Review Process

1

Understand the Terms

Read the PDF contract stored on-chain. What did both parties agree to?
2

Review Evidence

Look at what each party has submitted:
  • Delivered work/goods
  • Communication logs
  • Screenshots, files, etc.
3

Consider Both Sides

What is each party claiming? What evidence supports each claim?
4

Make a Decision

Determine a fair split based on the evidence.
5

Submit Resolution

Enter the split percentages and confirm.

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Making Fair Decisions

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Common Scenarios

Decision: 100% to seller (minus your fee)Buyer may be having buyer’s remorse. Terms were met.
Decision: 100% to buyer (minus your fee)Clear non-delivery = full refund.
Decision: Proportional splitIf 60% of work was done, consider 60/40 split.
Decision: Review original terms carefullyWhat was actually promised? Refer to the PDF.
Decision: Depends on specificationsWere quality standards defined? Did work meet them?

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Decision Framework

When unsure, consider:
  1. What was the agreement? — Always start with the terms
  2. What can be proven? — Evidence > claims
  3. Who is acting in good faith? — Patterns matter
  4. What’s proportional? — Match compensation to delivery
When in doubt, a 50/50 split acknowledges shared responsibility. Save 0/100 splits for clear-cut cases.

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Submitting Your Decision

To resolve a dispute:
1

Open the Case

Navigate to the dispute in your dashboard
2

Enter Split Percentages

Specify buyer % and seller %Example: buyerBps: 4000 (40%), sellerBps: 6000 (60%)
3

Confirm & Sign

The transaction executes the split

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Fee Calculation

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Best Practices

Respond Within 48 Hours

Show you’re attentive, even if you need more time to decide.

Ask Questions

Request clarification if evidence is unclear.

Document Your Reasoning

Keep notes on why you decided what you did.

Be Consistent

Similar cases should have similar outcomes.

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What You Should NOT Do

These actions can result in slashing:
  • ❌ Accept bribes from either party
  • ❌ Favor a party you have a relationship with
  • ❌ Decide without reviewing evidence
  • ❌ Take longer than 7 days without acting
  • ❌ Communicate privately with one party about the case

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Handling Difficult Cases

Sometimes cases are genuinely hard:

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Insufficient Evidence

If neither party provides clear evidence:
  • Ask for more documentation
  • Consider a 50/50 split if nothing helps

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Hostile Parties

If parties are abusive:
  • Focus on the evidence, not the tone
  • Make your decision professionally

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Complex Technical Issues

If you don’t understand the work:
  • Focus on what was promised vs delivered
  • Ask for simplified explanations

Understand Your Fees

Learn about earning potential →