> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zen.land/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Zenland.

## General Questions

<AccordionGroup>
  <Accordion title="What is Zenland?">
    Zenland is a decentralized escrow platform built on Ethereum. It allows two parties to transact safely using smart contracts instead of trusting a company.
  </Accordion>

  <Accordion title="Is Zenland safe?">
    Yes. Funds are held in smart contracts, not by Zenland. The code is audited and open source. No one can access your funds without following the escrow rules.
  </Accordion>

  <Accordion title="What blockchain does Zenland use?">
    Zenland is deployed on **Ethereum mainnet** and **Sepolia testnet**. More chains may be added through DAO governance.
  </Accordion>

  <Accordion title="What tokens are supported?">
    Currently USDC and USDT. More tokens can be added via DAO proposals.
  </Accordion>
</AccordionGroup>

***

## Fees & Costs

<AccordionGroup>
  <Accordion title="How much does it cost to use Zenland?">
    **1% of the escrow amount**, with a minimum of $0.50 and maximum of $50. Plus Ethereum gas fees (or free with NYKNYC wallet).
  </Accordion>

  <Accordion title="Who pays the fee?">
    The buyer pays the protocol fee when creating the escrow. The seller receives the full escrow amount.
  </Accordion>

  <Accordion title="Are there hidden fees?">
    No. The 1% protocol fee is the only cost. Agent fees (if disputes occur) are transparent and shown upfront.
  </Accordion>

  <Accordion title="Can I avoid gas fees?">
    Yes! Use the NYKNYC smart wallet. Zenland sponsors all gas fees for NYKNYC users.
  </Accordion>
</AccordionGroup>

***

## Using Escrows

<AccordionGroup>
  <Accordion title="How long does it take to create an escrow?">
    About 15-30 seconds once you submit the transaction (one Ethereum block confirmation).
  </Accordion>

  <Accordion title="Can I cancel an escrow?">
    Depends on the state:

    * **Pending:** Yes — ask the seller to decline, or cancel yourself after the 1-hour acceptance window expires
    * **Active:** No unilateral cancel, but the seller can refund or you can negotiate a split

    See the full guide: [Cancelling an Escrow](/user-guides/cancelling-escrow)
  </Accordion>

  <Accordion title="What if the seller disappears?">
    If they never accepted the escrow, you can cancel after the acceptance window. If they accepted and marked fulfilled, you can dispute or wait for protection to expire.
  </Accordion>

  <Accordion title="What if the buyer disappears?">
    Mark the escrow as fulfilled. After the protection period expires, you can claim the funds.
  </Accordion>
</AccordionGroup>

***

## Disputes

<AccordionGroup>
  <Accordion title="How do disputes work?">
    The buyer opens a dispute → either party invites the agent → agent reviews and decides the split → funds are distributed.
  </Accordion>

  <Accordion title="How long does dispute resolution take?">
    Typically 1-3 days once an agent is invited. Maximum 7 days before timeout can be claimed.
  </Accordion>

  <Accordion title="What if the agent doesn't respond?">
    After 7 days, either party can claim timeout. The escrow returns to disputed state with no agent, where you'll need to settle mutually.
  </Accordion>

  <Accordion title="Can I appeal an agent's decision?">
    Agent decisions are final for that escrow. You can report misconduct to the DAO for future action against the agent.
  </Accordion>
</AccordionGroup>

***

## Agents

<AccordionGroup>
  <Accordion title="How do I become an agent?">
    [Register as an agent](/agents/becoming-an-agent) by staking stablecoins and DAO tokens. You'll need to meet minimum requirements.
  </Accordion>

  <Accordion title="How much can I earn as an agent?">
    You set your own fees (within DAO limits). Earnings depend on the number of disputes you resolve.
  </Accordion>

  <Accordion title="What happens if an agent misbehaves?">
    The DAO can slash their stake as punishment. Repeated misconduct leads to larger slashes.
  </Accordion>
</AccordionGroup>

***

## Technical

<AccordionGroup>
  <Accordion title="Is the code open source?">
    Yes. Smart contracts are verified on Etherscan and available on GitHub.
  </Accordion>

  <Accordion title="Can I integrate Zenland into my app?">
    Yes! See our [developer documentation](/developers/integration-guide).
  </Accordion>

  <Accordion title="What's a locked escrow?">
    An escrow with no agent. Funds can only move if both parties agree. See [Locked Escrow](/escrow-types/locked-escrow).
  </Accordion>
</AccordionGroup>

***

## Didn't find your answer?

<Card title="Ask the Community" icon="telegram" href="https://t.me/zenlandofficial">
  Join our Telegram for help
</Card>